VOICE NETWORK DESIGN & OPTIMIZATION

( 2 days )

PURPOSE

    A number of factors have combined in the last few years to radically change the nature of voice communications.  Organizations have responded to this environment by creating telecommunications departments and mandating them to better manage their telecom resources.  Part of this management includes the design of new cost effective networks and the optimization of existing ones.  Equipping managers and telecom analysts/specialists with the analytic and systematic tools required to accomplish these design tasks is the purpose of this seminar.

    Using a combination of lecture and classroom exercise, participants will be introduced to the theory and practical application of currently accepted voice network design methodologies.  For each major concept that is introduced, examples will be provided, along with an opportunity for discussion, so that concepts can be reinforced.  Upon completion, participants will have acquired a set of skills that should be immediately applicable on the job.

    This seminar is fairly unique in the world, as the topic is reasonably specialized, yet more important than ever, as the tariffs and services available are changing so rapidly. Textbooks addressing the practical aspects covered are virtually non-existant, or require the reader to have a degree in mathematics to comprehend.

WHO SHOULD ATTEND

    This seminar is directed at the working level and is not intended as merely an overview of the subject.  Individuals such as telecommunications managers, planners and analysts who are actually designing voice networks or sizing PABX or ACD systems will receive the most benefit.

REQUIREMENTS 

    It would be useful, but is not essential to bring a simple 4 function calculator to assist in the class exercises.

    A diskette with several customized Excel 97 spreadsheets that solve many of the design concepts discussed is provided to each delegate.

SEMINAR LEADER

    Each seminar will be conducted by one of Infotel's senior consultants.

View the Voice Network Design Course Outline